- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 30-10-2019 13:21
It would not allow me to send any text messages or make phone calls so I restarted my phone.
After doing so I was able to send 1 text message just fine but when I tried to make a phone call it automatically connected me to the top up line and asked me to add credit to my phone as my balance was £0.
I checked my balance and it told me I still have 4999 texts, 1000 minutes and 5101.6 MB of data left in my big bundle but I am unable to make any calls or send texts.
Solved! Go to Solution.
Accepted Solutions
- 153091 Posts
- 652 Topics
- 29219 Solutions
on 30-10-2019 13:54
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 30-10-2019 13:54
The message you received suggests it was a chargeable call.
I'd suggest you call customer services to check on 4445.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 30-10-2019 13:27
Was it a standard number you were trying to call or a premium rate?
Guide: Your Allowances - what is and isn't included
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 30-10-2019 13:52
- 153091 Posts
- 652 Topics
- 29219 Solutions
on 30-10-2019 13:54
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 30-10-2019 13:54
The message you received suggests it was a chargeable call.
I'd suggest you call customer services to check on 4445.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 30-10-2019 14:19
- 153091 Posts
- 652 Topics
- 29219 Solutions
on 30-10-2019 14:29
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 30-10-2019 14:29
I wasn't doubting that.
My suggestion to call CS was based on the fact that the network thinks it was a chargeable call, ie, to find out why?
Have you tried again in case it was just slow to catch up?
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 30-10-2019 14:34
- 153091 Posts
- 652 Topics
- 29219 Solutions
on 30-10-2019 14:40
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 30-10-2019 14:40
That's not good enough - call again please and you'll maybe get someone who's interested.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 8165 Posts
- 772 Topics
- 94 Solutions
on 31-10-2019 10:58
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 31-10-2019 10:58
@Billy89 did you speak to customer services again and if so what was the result?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?

