£10 taken from pay as you go but mobile not topped up

[SF_F]

I have now paid £20 to get topped up and have not received with my other £10 from the £20 on the first time not showing up or having activated my rolling plan 

[MI5]

@SF_F 

You don't top up for a rolling plan. Payment is taken automatically from a registered card.

https://www.o2.co.uk/termsandconditions/mobile/rolling-plan-terms-and-conditions

If you wish to top up yourself, you need to switch to a big bundle.

You can switch in your MyO2.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

Paying for your Rolling plan

Rolling plans let you set up a credit or debit card payment that automatically buys your allowances each month – all contract-free.

If your payment fails (for example, if your payment card expires) and you aren’t able to update it, we’ll move you onto our Big Bundle £10 tariff. You can then choose to top up like a normal Pay As You Go tariff or you can restart a Rolling plan when you’re ready by logging onto My O2 with new payment card details. We won’t apply any late payment fees.

If you’re already an O2 Pay As You Go customer switching from a Big Bundle, we’ll look at how long your Bundle has left to go and use that to take some money off your first Rolling plan payment. So you can switch right away and don’t lose out.

To check your remaining allowances:

• Call 4444 free, then choose option 2 and 2 again
• Text BALANCE free to 20202
• Visit My O2

Managing or cancelling your Rolling plan

You can manage, change or cancel your Rolling plan, as well as view your payment history, by logging onto My O2.

Changing tariffs & adding Bolt Ons

You can switch between Rolling plans and Big Bundle tariffs once a month by visiting My O2.

[Enlli]

Have you got a rolling plan? They need an automatic top up by card

Paying for your Rolling plan

Rolling plans let you set up a credit or debit card payment that automatically buys your allowances each month – all contract-free.

If your payment fails (for example, if your payment card expires) and you aren’t able to update it, we’ll move you onto our Big Bundle £10 tariff. You can then choose to top up like a normal Pay As You Go tariff or you can restart a Rolling plan when you’re ready by logging onto My O2 with new payment card details. We won’t apply any late payment fees.

If you’re already an O2 Pay As You Go customer switching from a Big Bundle, we’ll look at how long your Bundle has left to go and use that to take some money off your first Rolling plan payment. So you can switch right away and don’t lose out.

To check your remaining allowances:

Call 4444 free, then choose option 2 and 2 again

Text BALANCE free to 20202

Visit My O2

Managing or cancelling your Rolling plan

You can manage, change or cancel your Rolling plan, as well as view your payment history, by logging onto My O2.

Changing tariffs & adding Bolt Ons

You can switch between Rolling plans and Big Bundle tariffs once a month by visiting My O2.