voicemail set up but not kicking in

[Anonymous]

i have a samsung s7 edge, got in september 2016, only realised a couple of months ago the voicemail wasnt set up, i have now activated this (if i hold down 1 on the key pad it rings and gives me options etc) however when i call my phone the answer phone never kicks is, i dont have TUgo and ive tried 1750 and 1760 but it just bleeps anyone have any ideas? 

[Cleoriff]

Hi @Anonymous Is this help link any good to you? https://community.o2.co.uk/t5/Other-Products-and-Services/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712#U547712

Or for setting it up have a look at this tutorial https://www.youtube.com/watch?v=_GRngndM2RY

[MI5]

Have you ever had Tugo?
If you just get beeps after dialing 1750 it usually means vm is disabled.

[jonsie]

I would think it's a TU problem and will have to be resolved by customer service as you cannot reregister to switch voicemail odd. 

[Marjo]

Hey @Anonymous how are you doing today? Let us know if the above info was of any help to your voicemail issue and if you need any further advice?

Thanks guys @Cleoriff, @MI5 & @jonsie! 

[Anonymous]

Hi
thanks guys
contacted customer service they asked me to dial: **61*901*11*NO.SEC# however i cant do a dot on my phone so they have filled in a form to allow my phone to go to voicemail after 30 seconds

[Anonymous]

will be ready in 24 hours

[MI5]

Using 0 or no sec as you wrote will divert all calls to voicemail!

[MercedesS]

Hello @Anonymous

@MI5 is right. The seconds you can set up are 0, 5, 10, 15, 20, 25 or 30. If you set it up to 0 seconds, it is the same as diverting all calls as after no seconds it’ll divert to voicemail.

Hope it helps! Thanks, @MI5! We keep learning every day 

[Anonymous]

been more than 24 hours and when i divert a call or it rings out it just beeps and hangs up still no voicemail - back to customer service i go