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Anonymous
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transfering number

bought 02 phone yesterday waiting for my old number from previous supplier to be transfered onto it. was told it would be done within 24 hrs. still not happened yet any ideas

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Registered: โ€Ž04-04-2012

Re: transfering number

Number ports do not happen at weekends so whilst the request may have gone in yesterday it won't be actioned until Monday.
I would expect it to happen Tuesday at the earliest, but you should receive a text to confirm when it's processed.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,100
Topics: 580
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Registered: โ€Ž04-01-2009

Re: transfering number

As said you should get a text both from O2 and your previous provider so expect it to be Monday or Tuesday. Once your old number is disconnected reboot the phone at regular intervals.

Anonymous
Posts: 0

Re: transfering number

The first port of call if this does not happen is to speak to your original network and then O2.

Help link http://community.o2.co.uk/t5/Discussions-Feedback/Obtaining-a-PAC-Code-from-the-O2-Network/m-p/54427...
Anonymous
Posts: 0

Re: transfering number


@Anonymous wrote:

bought 02 phone yesterday waiting for my old number from previous supplier to be transfered onto it. was told it would be done within 24 hrs. still not happened yet any ideas


Same is happening to me, not been done and o2 are currently experiencing technical difficulties so give it till tomorrow, I am also over 24 hrs now....

Posts: 115,899
Topics: 571
Solutions: 15,938
Registered: โ€Ž04-04-2012

Re: transfering number


@Anonymous wrote:

@Anonymous wrote:

bought 02 phone yesterday waiting for my old number from previous supplier to be transfered onto it. was told it would be done within 24 hrs. still not happened yet any ideas


Same is happening to me, not been done and o2 are currently experiencing technical difficulties so give it till tomorrow, I am also over 24 hrs now....


Slightly different as this is an external port which will not be actioned over a weekend, so it's a different scenario to yours.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: transfering number

It's Good to be sympathetic tho Cutiekitty992

๐Ÿ˜‰
Posts: 84,100
Topics: 580
Solutions: 4,256
Registered: โ€Ž04-01-2009

Re: transfering number

In really surprised that they disconnected the soon without completing the migration but porting is completely different.

Posts: 3,605
Registered: โ€Ž10-04-2013

Re: transfering number

Hey guys,

 

I've removed a few posts as the posts were not related to the issue the OP is discussing. Let's try and keep the thread around their issue.

 

Cheers!