Solved: text with code from 02 to change password. did not...

Anonymous · ‎13-05-2013

Hi,

I received a text from 02 with a code to change my password, i did not authorise this. Could someone advise me on the next steps i should take. I have already changed my security questions etc.

Thanks.

MI5 · ‎13-05-2013

Contact CS IMMEDIATELY. 202 free from your contract handset.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎13-05-2013

Contact CS IMMEDIATELY. 202 free from your contract handset.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎13-05-2013

Are you pay monthly or payg ? I would contact o2 202 pay monthly or 4445 and ask if anbody has made a purchase etc.

Could be harmless mistake or a major issue

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Anonymous · ‎13-05-2013

pay monthly. well i logged into my account i dont see any purchases etc. it might be a mistake but i will phone 02 when i can.

O2

text with code from 02 to change password. did not authorise this.

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