text from o2?

[rosy2]

Hi. has anyone received a text from O2 asking to update their information to avoid paying fees?

[TallTrees · Accepted solution]

Lots of o2 customer @rosy2
It is a scam so don't respond at all.
Take care and welcome to the o2 community forum.

[Cleoriff]

@rosy2 

It's a well known scam.

Block the number and do not follow any links.

Forward the scam text to 7726 - It's free.

Other ways to report here including Action Fraud website

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

Guide: A Guide to Deal with Spam/Scam Calls and Text 

[rosy2]

Thanks for the quick reply. I suspected as much.

[MI5]

@rosy2 

O2 will never text you from a mobile number.

That is the definitive way of telling if it's genuine or not.

[compostking]

I too got a text saying we were unable to process your late payment. it came from +44946478084. I presume it's a scam?

[MI5]

@compostking 

100% scam