on 27-03-2019 22:53
Im posting my phone off for repair , I've been told to pop it into a jiffy bag with just my name and claim number on the envelope 'is this all I need to write ?? Will they know its my phone and where to return it
on 27-03-2019 23:04
Just to be on the safe side and put your mind at rest, I'd put a note with your full name and address in the envelope, though your claim number should tie up with your name and address
Welcome to the forum, by the way
on 27-03-2019 23:06
@jessica2212 yes that is all you need to put on the bag.
Is it being collected by DPD?
If so, they will scan and photograph it on your doorstep and place it into another shipping bag which is already labelled up with all your details.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 27-03-2019 23:09
That is sufficient but send it recorded delivery or registered mail. We've had dozens of instances where the phone has been lost by the delivery or the repair centre You then have proof and claim against them or Royal mail.
on 28-03-2019 09:07
All sounds so simple.
send recorded signed for
take photos of the phone (get some-one else to record these with you if necessary)
take the imei number of your phone
Better safe than sorry, you should be in full control.
Is a jiffy ok? I would wrap if in bubble (unless this is forbidden?) Post Offices handling can be rough.
I would also enclose full details name address claim number etc. too on the inside.
I would do this wherever I sent it.
Best of luck and take care TallTrees