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Level 1: Joiner
Posts: 2
Registered: ‎27-03-2019

repairs

Im posting my phone off for repair , I've been told to pop it into a jiffy bag with just my name and claim number on the envelope 'is this all I need to write ?? Will they know its my phone and where to return it 

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Posts: 10,294
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Registered: ‎22-08-2016

Re: repairs

Hi @jessica2212 

 

Just to be on the safe side and put your mind at rest, I'd put a note with your full name and address in the envelope, though your claim number should tie up with your name and address

 

Welcome to the forum, by the way Welcome

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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Posts: 98,352
Topics: 545
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Registered: ‎04-04-2012

Re: repairs

@jessica2212 yes that is all you need to put on the bag. 

Is it being collected by DPD?

If so, they will scan and photograph it on your doorstep and place it into another shipping bag which is already labelled up with all your details.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 79,616
Topics: 569
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Registered: ‎04-01-2009

Re: repairs

That is sufficient but send it recorded delivery or registered mail. We've had dozens of instances where the phone has been lost by the delivery or the repair centre  You then have proof and claim against them or Royal mail. 

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Level 65: Ultra-cool
Posts: 14,504
Registered: ‎31-03-2010

Re: repairs

@jessica2212 Also, if you can, take photos of the condition of the phone yourself. If you search the forum you will find O2 Repairs do not have a good reputation.

I DO NOT WORK FOR O2



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Anonymous
Posts: 0

Re: repairs

I’d recommend you send it off to the phones manufacturer for repair rather than O2
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Level 29: Intuitive
Posts: 4,596
Registered: ‎03-08-2018

Re: repairs

Hi @jessica2212 

All sounds so simple.

Record everything, 

send recorded signed for

take photos of the phone (get some-one else to record these with you if necessary)

take the imei number of your phone

Better safe than sorry, you should be in full control.

Is a jiffy ok? I would wrap if in bubble (unless this is forbidden?) Post Offices handling can be rough.

I would also enclose full details name address claim number etc. too on the inside.

I would do this wherever I sent it.

Best of luck and take care TallTrees