repair tracking service is down

[Anonymous]

My phone went off for a repair earlier this week.  I want to check progress but th esite sppears to be down

https://selfserve.o2repairtracking.co.uk

error in Browser is

"The server at selfserve.o2repairtracking.co.uk is taking too long to respond.

    The site could be temporarily unavailable or too busy. Try again in a few moments.
    If you are unable to load any pages, check your computer's network connection.
    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web."

whats up with your service ?

[Cleoriff]

Keep us updated @Anonymous. I hope for your sake they do as they say though have a feeling they will be sooooooooo busy post Christmas your issue will be dropped down the list of priorities. YOU will need to keep 'making a nuisance' of yourself. Sad fact.....but true..:smileysad:

[jonsie]

Very true, they don't have a very good record of chasing things and keeping the customer informed...

[Anonymous]

@Cleoriff. @jonsie. If they drop me down the list then will have to get @Toby involved as this is clearly not sending the right signals, vibes, attitude (whatever the right word is), to all o2 customers out there and to the businesses who utilise o2 services. This needs to be marked as priority in my books if o2 want to retain a high customer satisfaction rate.

[Anonymous]

@Toby. **UPDATE** & assistance required. Repair Centre not open till Wedneday. Tried to get assistance via chat from repairs & returns team but they keep saying go back to store. Well store had previously said that repairs should be sending a new device. I feel no Ownership is being taken and me without a device am not being treated as a customer should wish to be treated. I have had no contact from anyone and it is me doing the running around trying to sort this issue out. Can I please request some assistance and for someone or team/dept to take complete "Ownership" of this and not just "Log it & Flog it". Thx

[Cleoriff]

Hi @Anonymous Not sure @Toby will be on duty today. I expect he will see your post as soon as he returns?

[Anonymous]

@Cleoriff. I think so to, but thought i would put an update as to what is currently happening.

[MI5]

Nothing will have happened at all since your last post.

[jonsie]

I think it will be Wednesday before anyone can tell you anything.

[Anonymous]

Apparantly Ben in Repairs when call transferred fom CS said that a replacement has been arranged which he can see on there Global Service System under my IMEI number which was arranged on the 23rd December to my store however cannot tell me what the replacement is or any further info. Why didn't Repair Centre mention any of this or contact me? What makes this unbelievable is that Repair & Returns did not mention this before at all nor did CS. I bet your top dollar that if I was to call back again then this info wouldn't be on there system. This us how your looked after (not). Jai Ho o2 "Customer Service"!!!!.....

[MI5]

We're all hoping for your victory too