repair tracking service is down

[Anonymous]

My phone went off for a repair earlier this week.  I want to check progress but th esite sppears to be down

https://selfserve.o2repairtracking.co.uk

error in Browser is

"The server at selfserve.o2repairtracking.co.uk is taking too long to respond.

    The site could be temporarily unavailable or too busy. Try again in a few moments.
    If you are unable to load any pages, check your computer's network connection.
    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web."

whats up with your service ?

[jonsie]

Yes you would have been told first if there was a charge before repairs were commenced. I doubt the £25 simply because it isn't enough to cover their usual astronomical charges for customer damage or water damage.

[Anonymous]

@jonsie. No contact was made regarding the 25 pounds. That is what CS advised. It is like getting blood out of a stone when chasing for update on repairs. CS sometimes advise to check with store or they say there is a charge or try the link. Link don't work. Store can't check as it is a known issue when checking for updates on there system. On hold for over 15+ mins for O2 Repair Centre with no answer. This whole scenario is a joke I'm afraid.

[Cleoriff]

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@Anonymous wrote:
@jonsie. No contact was made regarding the 25 pounds. That is what CS advised. It is like getting blood out of a stone when chasing for update on repairs. CS sometimes advise to check with store or they say there is a charge or try the link. Link don't work. Store can't check as it is a known issue when checking for updates on there system. On hold for over 15+ mins for O2 Repair Centre with no answer. This whole scenario is a joke I'm afraid.

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Yes it is. And with such a degree of difficulty involved getting any repair tracking info it needs to be looked at again asap @Toby

[MI5]

Yes, it's farcical, really is.

[jonsie]

It really is dlabolical that a system set up to save calling customer service is so badly flawed and the fact that customer service can't give any information just compounds the problem.

[Anonymous]

Cut a long story short. Did a web chat with repairs team and they advised that £25 charge was because could not confirm if phone was in warranty however job receipt from store shows Repair Type "IN WARRANTY". Agent has waivered the charge so I should not be billed and confirmed that within 24-48 hours should receive email about repair. Just need to get past this next hurdle of receiving the email about the repair. Agent has emailed transcript of chat for reference.

[MI5]

Promising news.

[Anonymous]

Still need o2 to get to the root cause why customers and/or stores can't access to check for updates regarding job repairs. This does waste precious time.

[MI5]

Yeah, we asked ages ago but didn't get any feedback...

[Toby]

Hi @Anonymous,

Have you tried the below link?

https://diagnostics.o2.co.uk/track-my-repair/

EDIT: Sorry I missed @gmarkj's post. Please PM me and we can see how to resolve this for you @Anonymous

We are working on fixing the other link that does not function for some asap!