This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

repair tracking service is down

Anonymous
Not applicable

on ‎17-07-2016 12:30

on ‎17-07-2016 12:30

My phone went off for a repair earlier this week.  I want to check progress but th esite sppears to be down

 

https://selfserve.o2repairtracking.co.uk

 

error in Browser is

 

"The server at selfserve.o2repairtracking.co.uk is taking too long to respond.

    The site could be temporarily unavailable or too busy. Try again in a few moments.
    If you are unable to load any pages, check your computer's network connection.
    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web."

 

whats up with your service ?

Message 1 of 156
13,574 Views
0 Kudos
155 REPLIES 155

Anonymous
Not applicable

on ‎22-12-2016 14:54

on ‎22-12-2016 14:54

@gmarkj. It lets you put in the postcode and repair number but then comes up with repair not found.
Message 61 of 156
1,582 Views
0 Kudos

gmarkj
Level 67: Unsung hero
In response to Anonymous
  • 13003 Posts
  • 95 Topics
  • 1178 Solutions
Registered:

on ‎22-12-2016 14:56

on ‎22-12-2016 14:56

@Toby - another issue with the repair tracking site.
As MI5 and Viridis stated earlier in the thread appears as though there are two different systems - or at least the one customers need to use doesn't work!!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 62 of 156
1,579 Views
0 Kudos

MI5
Level 94: Supreme
In response to gmarkj
  • 152377 Posts
  • 651 Topics
  • 29084 Solutions
Registered:

on ‎22-12-2016 14:58

on ‎22-12-2016 14:58

I'd give CS a call and see if they can track it for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 63 of 156
1,577 Views
0 Kudos

Anonymous
Not applicable

on ‎22-12-2016 15:09

on ‎22-12-2016 15:09

I did this and they finally gave me a number for the O2 repair centre but been on hold for about 20 mins and gave up. Going to again in a bit. But CS also said that there is a £25 charge they could see. This is for the LG G4 famous Bootloop issue. Phone was taken out on 24th Jan this year and on Monday this week bootloop caved in. Phone is in excellent condition as I look after my device with a case and screen protector so don't understand this. Feeling very frustrated and going to have to battle this one out to.
Message 64 of 156
1,571 Views
0 Kudos

MI5
Level 94: Supreme
In response to Anonymous
  • 152377 Posts
  • 651 Topics
  • 29084 Solutions
Registered:

on ‎22-12-2016 15:10

on ‎22-12-2016 15:10

Probably water damaged!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 65 of 156
1,569 Views
0 Kudos

Anonymous
Not applicable

on ‎22-12-2016 15:12

on ‎22-12-2016 15:12

Never been anywhere near water. Even the O2 guru was surprised on how good the condition was.
Message 66 of 156
1,568 Views
0 Kudos

MI5
Level 94: Supreme
In response to Anonymous
  • 152377 Posts
  • 651 Topics
  • 29084 Solutions
Registered:

on ‎22-12-2016 15:17

on ‎22-12-2016 15:17

Doesn't make any difference to o2 repairs mate.
Search the forum and Google for horror stories.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 67 of 156
1,564 Views
0 Kudos

Anonymous
Not applicable

on ‎22-12-2016 15:22

on ‎22-12-2016 15:22

Going to double check on this first. That is what CS said but want O2 repair centre to update as got text at about 11am today to advise that they got my device and is being worked on and will be back in touch soon. If there was a charge surely they would of contacted me by now to tell me this?
Message 68 of 156
1,560 Views
0 Kudos

MI5
Level 94: Supreme
In response to Anonymous
  • 152377 Posts
  • 651 Topics
  • 29084 Solutions
Registered:

on ‎22-12-2016 15:26

on ‎22-12-2016 15:26

Who knows mate.
Let us know what happens.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 69 of 156
1,550 Views
0 Kudos

Anonymous
Not applicable

on ‎22-12-2016 15:28

on ‎22-12-2016 15:28

@MI5. Will do. Watch this space.........
Message 70 of 156
1,548 Views
0 Kudos
Top Kudoed Authors
View All
Top