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Level 1: Joiner
tomas96
Posts: 3
Registered: ‎23-04-2016
Accepted Solution

puk disabled

on ‎23-04-2016 15:12

Who do i contact or where do i go to get my sim unblocked, if the puk has been disabled ??

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Bambino
Posts: 16,782
Registered: ‎31-03-2010

Re: puk disabled

[ Edited ]

‎23-04-2016 15:23 - edited ‎23-04-2016 15:25

@tomas96 You can access your PUK if you log in to your My O2 account. Scroll down to find your device details on the left of the page.

I DO NOT WORK FOR O2



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MI5
Posts: 115,325
Topics: 571
Solutions: 15,747
Registered: ‎04-04-2012

Re: puk disabled

on ‎23-04-2016 15:25

Yes, you can ^^^ although I don't understand where you are seeing puk disabled?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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tomas96
Posts: 3
Registered: ‎23-04-2016

Re: puk disabled

on ‎23-04-2016 15:28

The code has been put in wrong 10 times and is now saying PUK locked, do i now have to go to a store to get a replacement with the same number or can this sim still be unlocked ?

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MI5
Posts: 115,325
Topics: 571
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Registered: ‎04-04-2012

Re: puk disabled

on ‎23-04-2016 15:30

Yes a new sim is the only way now.
The store will transfer your number to a new sim for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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tomas96
Posts: 3
Registered: ‎23-04-2016

Re: puk disabled

on ‎23-04-2016 15:31

ok thanks
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MI5
Posts: 115,325
Topics: 571
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Registered: ‎04-04-2012

Re: puk disabled

on ‎23-04-2016 15:32

No worries mate.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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