30-12-2021 18:26
im waiting on my phone replacment was due to be here between 8-12 today they came but my phone wasn't ready and he wasn't hanging around (DPD driver) im still waiting on it he said he would be here after 4 it is now 2.5 hours later im really not happy when ive paid for next day
Solved! Go to Solution.
30-12-2021 20:52
Couriers won't hang around waiting for you.
You should have prepared your device for return in advance.
You may need to contact O2 to rearrange the exchange now.
30-12-2021 18:36
30-12-2021 18:36
How do you mean your phone wasn't ready? It might be worth checking the tracking?
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this, once you have spoken to DPD
30-12-2021 20:52
Couriers won't hang around waiting for you.
You should have prepared your device for return in advance.
You may need to contact O2 to rearrange the exchange now.