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overpaid

AngelaD
Level 1: Joiner
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‎15-04-2020 11:00 - last edited on ‎15-04-2020 16:45 by

‎15-04-2020 11:00 - last edited on ‎15-04-2020 16:45 by

Hi,

I added a bolton twice by mistake and have been billed double.

My question is, what should I do now?

How can I get O2 to only charge me for one Bolton instead of two?

My bill has already been issued.

Cheers,

Angela [Removed]

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O2Lorna
O2 Support
O2 Support
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‎15-04-2020 11:03

‎15-04-2020 11:03

Hi

You need to speak to customer services, this is a public forum so you need to edit your post and remove your mobile number.

Hi please see below link

https://community.o2.co.uk/t5/Welcome-News/Help-amp-Support-from-O2-during-COVID-19/m-p/1327094
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