Solved: Re: o2 repair submitted falsely wrong

Anonymous · ‎21-02-2017

If the status on repair states out of warranty and quotation when it is in warranty will I i get charged for repair or will the repair service see it is in warranty? Will I have to call o2 or go back into store I booked it through?

MI5 · ‎21-02-2017

You'll need to contact Anovo directly and ask them to check the warranty status and confirm to you it's covered.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎21-02-2017

OOW means you have to pay - they have deemed the repair not covered by warranty, such as been dropped or water damaged for example.
This may or may not be the truth though as we do hear reports of this from O2's repairers where we are told that the claim should have been covered.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎21-02-2017

The phone is still under warranty and the repair request is for the same issue I had with it when sent for repair just before Xmas last year and it was fixed free but the fact the lady in store has falsely wrote 'out of warranty' will I i get charged or will they be able to see it's under warranty and covered? or do they go by what's on receipt?

MI5 · ‎21-02-2017

You'll need to contact Anovo directly and ask them to check the warranty status and confirm to you it's covered.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎21-02-2017

Thank you

MI5 · ‎21-02-2017

Contact details http://www.anovo.com/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎22-02-2017

Please let us know how you get on with this @Anonymous

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

o2 repair submitted falsely wrong

amazon account still controlled by o2

Huawei

4g to 5g sim

Amazon Prime Extra

lost sim