o2 open as a family member

[Anonymous]

Hi, I have a parent who works for the NHS. Does anyone have a step by step instruction of how to get the discount applied to my refresh contract?

I know you have to go to this website - https://o2open.co.uk/O2Open/servlets/SignUp. Do I put in my mother's name and details in here so she get's texted a open code?

After I have that code, I believe I'm meant to text "Open" to 2020. After I've done that it sends instructions to text the code, name, mobile number etc. Do I put in her name and my mobile number? or my name and my mobile number?

How do they even verify that she even works for the NHS?

Thanks

[MI5]

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@Toby wrote:

Hi @MI5

I'll want to add this guide to out upcoming Knowledge Base. Is there anything specific that you'd like to add? 

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I think it's all good @Toby, thanks

[MI5]

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@Anonymous wrote:

Except when does the process of showing them valid id even happen when you get a code online and apply the code via text?

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It only seems to apply when you do it in store.

If doing it all online they don't check anything as far as I'm aware.

[Anonymous]

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@Anonymous wrote:
Thanks! It doesn't explain though how if I use my mothers details to get the code how o2 verify that my mum actually works for the nhs.

Also how does where I purchase my phone from affect the 30% discount. I want to get thes6 edge with the10gb tariff, but this isn't available on theo2 site, only withcarphone warehouse

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Hi there @Anonymous

   Just a few things...O2 don’t include Samsung S6 128GB, Samsung S6 Edge 128GB, Pay & Go, any non O2 Refresh tariffs, sharer plans or business accounts in the O2 Open scheme.

   Also it can only be done in store now. Hope this helps

[MI5]

I know someone with a 128gb S6 Edge that has Open discount, so more inconsistency of info here from o2 ?

[Cleoriff]

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@MI5 wrote:
I know someone with a 128gb S6 Edge that has Open discount, so more inconsistency of info here from o2 ?

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Just about to post the same...and didn't another O2 employee post that it was available... sometime in the last week...? ...That may have been something else...but as I have said before it only adds to the confusion...

[Anonymous]

Somebody wasn't paying attention....:(

[MI5]

Specific info like that changes all the time, so best not to be specific about phones and suggest that a call to CS is made at the time to check.

[Anonymous]

Just added this link https://o2open.co.uk/O2Open/servlets/ShowFAQ to the mini guide, so that you can get an up to date list of exclusions