netflix offer number not eligible

[Welshmabinogion]

Bought a sim card a week ago and it came with 6 months free Netflix but cannot get it to sign in says my number is not eligible any ideas

[Glory1]

Morning @Welshmabinogion

There have been problems activating this Netflix offer. I will tag our community manager @Martin-O2 as he has helped others having the same problem.. 

He will be in touch with you on Monday when he is back in work.

Good luck and welcome to the forum 

[jonsie]

Problems claiming tablets,Netflix, data etc......live chat seems to have been closed down for Christmas and New Year! Pathetic.

Merry Christmas from O2.

[Cleoriff]

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@jonsie wrote:

Problems claiming tablets,Netflix, data etc......live chat seems to have been closed down for Christmas and New Year! Pathetic.

Merry Christmas from O2.

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Oh so true!!

[Glory1]

Well, we''re still here, the best of the best 

[jonsie]

Just wait until we get all the disappointed parents when the phone for little Johnny hasn't arrived as promised...

[Cleoriff]

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@jonsie wrote:

Just wait until we get all the disappointed parents when the phone for little Johnny hasn't arrived as promised...

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Already started...particularly with the Huawei tablet....

[Martin-O2]

Cheers for the mention on this one @Glory1! 

@Welshmabinogion There's currently an issue with the Netflix offer that's affecting a number of customers. A fix is being worked on but unfortunately I don't have an ETA at this point. We'll make an announcement as soon as we have news! 

[Marjo]

Hi @Welshmabinogion, how are you getting on?

We've just received confirmation that the website redemption issue should be fixed now. Can you please try again if you haven't already and let us know if you're still having issues with this or if it goes through ok now? 

Cheers