insurance question?

[Anonymous]

my phones screen broke, and so after having spoken to o2 insure a new phone is being delivered on Tuesday, when the new phone is delivered do i need to give the old phone to the courier who delivers it? does anyone know?

Thanks

[MI5]

Yes, usually just the phone so make sure you keep hold of your battery, sim and sd card if you have one.

[Anonymous]

so i keep the battery as well, they only want the actual phone?

[MI5 · Accepted solution]

Check if the new phone comes with a battery or not first but the last one I had replaced I had to keep my battery. It was a long time ago though....

[Anonymous]

You have to keep the battery, sd card , charger etc as they will give you just a handset, but no battery, sd card etc

[MI5]

That's what I thought Stu - same as I had to do....

[Anonymous]

im actually getting a different phone though, going from an xperia arc to an xperia s so im assuming the batterys different and that i will have to swap both the battery and the phone

[MI5]

Dunno mate, my crystal ball's not working - Is there anything else relevant that you haven't mentioned yet ?

[Anonymous]

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@MI5 wrote:
That's what I thought Stu - same as I had to do....

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yeah same happened to me years ago, vibration stopped working on my mobile, courier came with new handset but i still had to keep my mmc card, battery & charger

[Anonymous]

aha no, but thanks for your help guys, will just wait till the courier turns up and go from there I guess