Solved: google maps not working

Anonymous · ‎04-03-2013

Since I updated my HTC one s to the latest jellybean update Google maps has not worked. I've seen on the net that other people have had this problem also, but I can't find a way to fix it. Does anyone have any ideas?

MI5 · ‎04-03-2013

Ah yes, navigation is an issue with some phones on the latest release. I'd expect an update fairly soon. Sorry, I would have mentioned that earlier but I read it as the Map App not loading properly.

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MI5 · ‎04-03-2013

I would try clearing the maps cache and uninstall the updates first.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-03-2013

I uninstalled and reinstalled maps but this did not work.

MI5 · ‎04-03-2013

You can't uninstall maps as its integral with the system. All you can do is uninstall updates. Try it like that before updating to the latest maps version. Are the other issues you've seen also on HTC phones? It maybe an issue with their software that will require an update to fix. Did you factory reset after upgrading?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-03-2013

Will try that. It was a variety of phones that had the problem. Its only when I use navigation

MI5 · ‎04-03-2013

Ah yes, navigation is an issue with some phones on the latest release. I'd expect an update fairly soon. Sorry, I would have mentioned that earlier but I read it as the Map App not loading properly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-03-2013

Ok. Thanks

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