Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! O2 Travel

I have O2 travel and in an emergency I had to use my mobile for calls and texts while in North Cyprus. I have on my return been charged for all calls and texts and I tried to live chat this morning but it keeps saying hold that thought. O2 travel say...

Resolved! Can't change family bolt on

I need to add a member to my Family bolt on, and also delete a number. However when I try and managed this from the site it doesn't work, it constantly tells me a number isn't valid; I know this, this is the one I want to delete. It won't let me dele...

Resolved! Odeon Tickets

Hi, Can someone let me know if the Odeon Discounts apply to just one ticket or 2? I feel a bit cheated as i was going to leave O2, and the chap on the phone told me that i could get one free odeon ticket and free popcorn. He failed to mention that it...

Resolved! Wifi in Costa

Hello, my first post so apologies in advance if I do something wrong. I read a couple of threads re wifi in Costa but neither covered my problem. I'm trying to connect using a Google Nexus 7 tablet. The Wireless settings show that I'm connected to O2...

Charges as mms for multiple recipients on text from Galaxy Ace 2

I have just moved from pay and go to a monthly contracted checked my bill I have been charged for sending multi media message @26p per recipient. They are offering a refund of 50% has anyone else got a refund for this and if so how much also I had a ...

CS Email Address

Just trying to get hold of a customer services email address! Your website is useless!! Why is your live chat always BUSY and unavailable!? I have only just switched to your network and am seriously considering leaving and cancelling my contract alre...

Resolved! sim swap failed

I got my new phone this morning and ive had to do a sim swap as the new phone uses a micro sim, however i have typed in the serial number provided on the sim and it has shown up as failed, it has done this several times, what do i do next???? please ...

Resolved! Problem in Sandhurst,Berkshire area ?

Since 1/1/13 I can not receive incoming texts/calls to my pay as you go phone at home. As soon as I drive a short distance from home the problem disappears. This is obviously a reception problem as I have rang most days to cs who tell me to try the n...

Resolved! loss of signal in the irthlingborough area

I always used to get a good signal indoors now it is virtually unusable indoors and not much better outside the house.what have you done????

Resolved! Priority moments gift website problems

Hi, I am having a problem with claiming my free voucher.O2 are currently doing a promotion where if you buy certain mobile phones you can apply for a £20 gift voucher.The website is http://www.o2priority.co.uk/Gift I entered my details and waited 48 ...

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