Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! sim swap failed

I got my new phone this morning and ive had to do a sim swap as the new phone uses a micro sim, however i have typed in the serial number provided on the sim and it has shown up as failed, it has done this several times, what do i do next???? please ...

Resolved! Problem in Sandhurst,Berkshire area ?

Since 1/1/13 I can not receive incoming texts/calls to my pay as you go phone at home. As soon as I drive a short distance from home the problem disappears. This is obviously a reception problem as I have rang most days to cs who tell me to try the n...

Resolved! loss of signal in the irthlingborough area

I always used to get a good signal indoors now it is virtually unusable indoors and not much better outside the house.what have you done????

Resolved! Priority moments gift website problems

Hi, I am having a problem with claiming my free voucher.O2 are currently doing a promotion where if you buy certain mobile phones you can apply for a £20 gift voucher.The website is http://www.o2priority.co.uk/Gift I entered my details and waited 48 ...

Resolved! 02 Priority Moments App Problem

Have had a problem with claming and using a "free gift" from 02 after receiving a text invite to claim a free gift using 02 priority moments claimed the voucher and saved in my app but when I went to use 3 weeks later was told offer had expired! Spok...

Mobile Broadband issue

I have a mobile broadband dongle on PAYG, and I have done for years, but at the beginning of every year this crashes and I am unable to use connection manager and uninstalling and reinstalling the programme does not work. Can anyone help me get this ...

Resolved! O2 rewards help

I recently claimed my saved rewards in the form of a Amazon gift card, how will I receive the gift card and how long should I expect to wait to get this?thanks in advance

Resolved! Delivery of mobile broadband modem

Hello Due to illness I am away quite a lot. Does the postman require a signature when delivering the modem or will it be posted through the letterbox I am 72+ and live alone Thank you for any kind reply

Resolved! Problem with my O2 account

HiCan someone help please.I've logged into my O2 account quite a few times before on the website and its been fine but after logging in today when i go to view account information it says there is no mobile number assigned to this account. It says to...

Resolved! High Bill

Hey folks, I've just signed up for a new contract with a monthly charge of £36 a month. The tariff provides me with unlimited minutes, texts and 1GB of data.Now, my bill summary shows that there are no additional charges except seveal pence for MSS, ...

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