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on 11-05-2015 18:27
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on 11-05-2015 18:27
I have a tracking number in the email but the apps and website make it impossible to track my order. It's like they have forgotten ;( how do i track thi
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on 11-05-2015 18:33
It can take 14 days from acceptance to delivery so I would expect it any time now.
If you are still having trouble call CS on 202 who will help you track it.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 11-05-2015 18:33
It can take 14 days from acceptance to delivery so I would expect it any time now.
If you are still having trouble call CS on 202 who will help you track it.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 11-05-2015 18:37
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on 11-05-2015 18:37
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on 11-05-2015 18:39
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on 11-05-2015 18:39
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 20-05-2015 18:27
So i went on the chat thing 8 days ago and they said that my fitbit would be shipped again. I recieved another email on 12th May saying:
"You'll be pleased to know that your order will be delivered by Royal
Mail, First Class post.
We hope to get this to you by tomorrow, however please allow 2 - 3
working days.
You won't need to be at home to sign for the delivery as we'll post it
through your letterbox."
Nothing... and nothing on the my 02! Do i have to go on the chat thing again? This is getting rediculous, it this a royal mail thing or 02?
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on 20-05-2015 18:47
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on 20-05-2015 18:47
Until you receive it this is the responsibility of O2. Please avoid live chat and give Customer services a ring 202 Contract ....4445 Payg
Veritas Numquam Perit
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on 30-06-2015 17:47
Still havent received my Fitbit despite being reassured last week that one would be received by Friday....not sure what else to do - any (clean) suggestions ?
Many thanks
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on 30-06-2015 17:57
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on 30-06-2015 17:57
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 30-06-2015 18:09
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on 30-06-2015 18:09
It would be much easier if o2 stopped these promotional gifts and adopted a policy of cheaper phones. Why do customers continually have to spend time and effort to get what's promised.
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on 02-07-2015 18:06
Well, after contacting last week I was told that one would be delivered priority in 1 - 3 days....phoned back a week later to find none had been sent as they do not hold the stock ! a workaround was then offered by way of me purchasing and then having my account credited.
Is this standard procedure ?
Thanks is advance
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