classic Pay as you go

[Anonymous]

Because of my low usage O2 rang and suggested I  change to the Classic Pay As You Go Tarrif from early December ( 3rd or 4th). I thought the balance on my top-up account was in the region of £12.80+ prior to the change over.  Mobile Data has been set to OFF for several weeks, and since the change, I have made less than 5 calls/texts before yesterday and NONE since, but my balance was showing last night £11.45 and at 8 a.m. was £11.41, and is now (17:54) showing £ 11.32. 

The O2 Wifi will not work on my iPhone because the App has not been updated for IOS11.

Can some explain why O2 are deducting so much 

[Anonymous]

Are you sure you’re on classic..

5 calls / texts at 35p is roughly that amount...

I’d log in and check!

[Anonymous]

definitely tarriff is Classc Pay As You Go,

The balance continuing to go down - now £12.31 and I have only logged on to My O2 app ion the phone to verify the tariff & balance , since I emailed the forum fro my computer - all activities using my Virgin Media Broadband. 

[Anonymous]

Sorry typo balance is £11.31

[Anonymous]

I have just rechecked my balance - on my computer ( windows) My O2 has a balance of £11.31 but the app on the phone is now showing £12.31. I had logged off from both devices and started again.

[MI5 · Accepted solution]

Sounds like some glitches going on.
My MyO2 has been playing up for a few weeks.

[Anonymous]

thanks - comforting to know that it's not just me with problems with My O2

I'll see how it goes before ringing O2 for explanation. 

I'm just concerned that I appear to be creating some Mobile Data  activity that I'm not aware of , especially because in the previous two years on my £10 a month Pay as you Go bundle,  I rarely used any of my 1GB data allowance [ or much of my call/test allowance for that matter ]

Perhaps they are charging for accessing their website using my broadband !

[MI5]

No, any use on WiFi is free.