Solved: claimed m reward and my credit on my phone dissapp...

Anonymous · ‎09-07-2017

i had a text from o2 my rewards was available to claim, text the number with claim for my £4 credit and instead of getting a top up of credit my credit on my phone went down £11.00 so now have not a lot of credit how will i get my credit back?

Anonymous · ‎09-07-2017

@Anonymous You will need to call customer service on 4445 & see if they will refund your credit as that shouldn’t have happened

View solution in original post

Anonymous · ‎09-07-2017

@Anonymous You will need to call customer service on 4445 & see if they will refund your credit as that shouldn’t have happened

MI5 · ‎09-07-2017

Maybe you only had £7 credit before you claimed?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-07-2017

I initially thought that so hence why I said call cs

MI5 · ‎09-07-2017

Maybe, who knows?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎18-07-2017

@Anonymous did you find out what was happening with your credit?

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