Claim £10 free credit

[CChloe]

After having seen the advert on the website. Today I bought a pay as you go 7GB for £10, and activated by topping up with £10 credit, and then I sent a text message FREE10 to 21500 and I had a reply: your balace is £0, it looks like this offer isn't for you 😞 why isn't it for me? 

[MI5]

@CChloe 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[pgn]

The offer applies to SIMs bought from O2 (shop or website) when registered within 28 days of purchase. If you bought your SIM from another outlet (B&M or similar) it may have been on the shelf for more than 28 days - O2 might be able to help, if you contact them as advised by @MI5, but are not compelled to do so:

https://www.o2.co.uk/termsandconditions/rewards/o2-pay-and-go-10-pound-extra-credit-offer-terms-and-...

• See here -> 9. SIM cards acquired through any other channel or returned within the Change-Your-Mind period do not qualify for this Offer. SIMs acquired through third party distributors are excluded and will not qualify for this Offer.

Good luck!

[CChloe]

Hello and thanks for your reply, I sent a message in facebook

[CChloe]

Hello and thanks, I sent a message to O2 in Facebook...

[Mazo]

I had the same issue after topping up £30 . Today I was given £5 credit but my sim card envelope states £10. No one has dealt with it

[Mazo]

O2 sent me this with sim card as new customer but it says it's not for you and gave me £5 today. It's false advertising

[pgn]

@Mazo If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this, as it was sent to you by O2. Good luck!