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New sim FREE10 not working

Mazo
Level 1: Joiner
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I just put in new £20 sim card but accidentally hit £30 top up. It took £10 off and put it in credit but now won't give me the FREE10 It says it's not for me

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MI5
Level 94: Supreme
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@Mazo 

As long as you top up with at least £10 it should still be eligible.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151801 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@Mazo 

As long as you top up with at least £10 it should still be eligible.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
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Mazo
Level 1: Joiner
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Hi I topped up £30 and all I got was £5

Message 3 of 3
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