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charity donation

Tarn
Level 1: Joiner
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on ‎22-12-2020 14:02

on ‎22-12-2020 14:02

I have received an O2 text that I'd sent a premium SMS that wasn't included in my tariff. It was a charity donation to Foodcycle UK, made after an appeal by The Old Vic.

 

Surely charity donation texts should not be treated as premium? It's bound to discourage people from donating.

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MI5
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on ‎22-12-2020 14:09

on ‎22-12-2020 14:09

@Tarn 

Some donation lines are free whilst others charge and take a percentage of the cost.

It's down to the charity, not the network.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
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on ‎22-12-2020 15:04

on ‎22-12-2020 15:04

@Tarn

All donations may by text short codes, are classed as premium texts.

And all the text is saying is that the cost of the donation isnt included in your allowance.
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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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