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broken phone

Trina123
Level 1: Joiner
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Help!

My screen got smashed this morning so I cannot make any calls. I went to the O2 store in Sutton where they told me to use the chat on here?! I need to speak to someone to make an insurance claim for a repair or replacemant. Please someone help with an email address or something....I am going insane & need my phone for work. Thanks

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Bambino
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Bambino
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MI5
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@Trina123 

There is no email, sorry.

You need to use another phone or Skype to call O2.

Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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