broken phone

[Trina123]

Help!

My screen got smashed this morning so I cannot make any calls. I went to the O2 store in Sutton where they told me to use the chat on here?! I need to speak to someone to make an insurance claim for a repair or replacemant. Please someone help with an email address or something....I am going insane & need my phone for work. Thanks

[Bambino · Accepted solution]

@Trina123 Please take a look here: https://www.o2.co.uk/help/digital-services/o2-insurance

[MI5]

@Trina123 

There is no email, sorry.

You need to use another phone or Skype to call O2.

Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.