Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 73688 Views
  • 147 replies
  • 22 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 7759 Views
  • 15 replies
  • 1 kudos

Resolved! Visual voicemail gone after contract change

I changed my contract a couple of months ago and have been trying to get my old voicemails back on my phone but to no avail. The iPhone date is on, I’ve reset voicemail, done a network reset etc, I’ve text STATE to 9011 and done the usual 1750/1760 w...

Kc11 by Level 1: Joiner
  • 1879 Views
  • 3 replies
  • 0 kudos

Resolved! WiFi Calling on Galaxy S9 Plus

Hi All.Galaxy S9 Plus with O2 SIM card does not work WiFi Calls.No icon and option phone Settings is inactive. With EE SIM card, everything works !! What could be the problem?

BigDaddyUK by Level 5: Ponderer
  • 10990 Views
  • 9 replies
  • 0 kudos

Text messages not coming through.

So I am not receiving text messages that people send me, I receive some but not all and I know that they have sent them because they show me them. U have tried resetting the network settings, I've reset my phone and I know the issue can't be my phone...

Tamara by Level 1: Joiner
  • 1767 Views
  • 7 replies
  • 0 kudos

Resolved! MVNO and call routing - ported numbers

Hi all, Just a question out of curiosity more than anything, I haven't been able to find the info anywhere else. I'm aware then when you port a number from one network to another in the UK, calls and messages to that number are still routed via the o...

Anonymous by Not applicable
  • 572 Views
  • 1 replies
  • 0 kudos

Resolved! Verification codes

I’m so stressed out! I’ve been trusting to redeem my Netflix offer. I go to the microsite. Get to the second step (verification of my mobile number) it tells me it’s sent a six digit verification code...... no code arrives. Been a few days of trying ...

Anniewillo by Level 2: Apprentice
  • 4389 Views
  • 9 replies
  • 0 kudos

Resolved! Joining o2

o2 not off to a goodstart was toldon Thursday 16th that I would be on my excisting number after giving my PAC code but it is no more than 96hrs.Anyone else had the same experience?Still not on o2.

Davido by Level 1: Joiner
  • 532 Views
  • 3 replies
  • 0 kudos