o2 trade in

[leeharry07]

I've just purchased a new phone and traded in my old Samsung s7 how does this trade in work do I get a propost envelope sent with the new phone?

thanks

[Cleoriff · Accepted solution]

You can ask O2 for a returns label and a jiffy bag.

Make sure you send it via registered mail.

See section 7 here https://www.o2.co.uk/termsandconditions/mobile/o2-recycle 

Numbers for O2 are here Guide: Coronavirus Community Help and Support