Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Credit checks / new to O2 / customer services

Hi, I am just wondering if anyone can help me. I recently turned 18 (around 6 months ago) and have had a phone contact with O2 through my father since around 15. I wanted to start my own contract due to now being old enough to be able to get one and ...

I can't call

Hi, I can't call and they call me. My phone settings are not touched. He just stopped allowing me incoming and outgoing calls at one point. What is happening?

Warning! do not renew or upgrade with 02! Their sales agents are running a scam

PLEASE DO NOT IGNORE THIS MESSAGE IF YOUR 02 CONTRACT IS RUNNING TO AN END! DONT MAKE THE SAME MISTAKE I DID THIS WEEKEND. I was considering leaving O2 for EE as my sister has a far better deal for the same thing (£20 vs £12.50). on the online chat, ...

Resolved! My extra free 6 month Disney Plus

Followed link sent to me to activate my 6 month free Disney plus, but it takes me to a page were you have to pay.

Disney plus Issue, Disney plus not recognising O2 Extra

HI, I previously had Disney plus with O2 on the old price at £5,99 with a 2 pound a month discount through O2, I have now upgraded my phone which includes Disney Plus on us, Everytime I go to activate the extra from the o2 link which takes me through...

Why can't I send texts to a 4 digit number

When ever I try to reply to my hospital appointments or Doctors I have to reply to a 4 digit number but I keep getting the error code. Error 21. Does anybody know why

Fraudulent Account set up in my name

I've just had a default notice through in the post. Someone has set up a phone account in my name with my address and run up a large bill. I've blocked the account, but I want to know how on earth they had enough details about me to set this account ...

Resolved! Out of stock

I’ve placed two new order one for an upgraded phone and the second a Apple Watch and was told there in stock only to receive an email later on the day saying there out of stock what’s going on as o don’t like being lied too!

Resolved! Amount deduction

Past Sunday I have tried to order the contract mobile but it was failed to buy the mobile phones.My account £200 was deducted could you tell when it was received back to my account.

Resolved! Claiming galaxy air buds

When I followed the instructions to see where I could claim the galaxy air buds that I was enabled to claim, I was unable to find where I could claim it under the extras section under the phone number. Could someone please get in contact via email to...

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