Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 147 replies
  • 25 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 15 replies
  • 1 kudos

Resolved! HELP! A Tado purchase without confirmation email

Hi, Long story short I purchased few Tado devices from O2 website last year and I didn't get the confirmation email but even I got the products so I just leave it like that. Last week I tried to install one of them and the device is obvious an return...

cmeow by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Airtime Rewards app - unable to log in

has anyone else had any problems logging in to the airtime rewards app? for some reason it's signed me out, and now i can't log back in again. every time it sends me a pin code to log in it says there is an error. also when i logged into my account o...

amclavey by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Free Netflix cancellation

Hi I have been notified my free 6 months of Netflix ends on the 20th August. how do i cancel so i am not being charged 7.99 after this date?

Lisa3 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Premium Rate Number Scam |Service

O2 Customer Complaints tell me they are not liable for premium service number, but are surprisingly able to facilitate it through their network. I have been charged £45 that I want back; I consider it a fraudulent amount taking from me. O2 tell me I ...

RichardH1 by Level 1: Joiner
  • 5 replies
  • 2 kudos

Resolved! Nightmare with O2 Hotspot!!

I keep being knocked off the local O2 wifi hotspot with no idea why.Total nightmare.Not anywhere close to 10gb.Using lenovo laptop...win 8.1 (no comments please)Separate dongle with antenna.Signal is good, not great but good.As soon as I turn my back...

TheViking by Level 1: Joiner
  • 2 replies
  • 0 kudos

No connection to the internet

I am in Croatia . I have no connection to the Internet. I am unable to get WhatsApp messages or connect to my Web.This happens every time outside of the UKWhat?

HM by Level 1: Joiner
  • 9 replies
  • 0 kudos

Resolved! WiFi dongo

Good afternoonDue to unforeseen circumstances I am left without wifi at home and I am asking if O2 do a dongo and roughly how much its gonna cost

RedFive by Level 1: Joiner
  • 4 replies
  • 0 kudos