Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Hi, need urgent help please😕

I was wondering if anyone could help me out I've recently purchased a samsung s23 and got sent a code to claim my oofferfor pro buds but when I try to make the payment online it keeps saying payment failed, so i raised this and they sent me a differe...

New order

I placed an order for a samsung Chromebook and I’ve still not received any tracking information

EU roaming

hi, im currently in Greece and my data roaming isn't working

Resolved! No code for £1 earbuds!

Hi, has anyone having problems in receiving their code from O2 for the £1 promotion to claim one pair of Galaxy Buds2 Pro Graphite value worth £219? I have phoned O2 4 times now, each time I'm told I will receive the code within 2 days.... but still ...

Resolved! How do the “0 upfront cost”? (Upgrade)

If a phone says ”0 upfront cost” when do I get charged the monthly amount? The next month? Right then and there?

Inetrnet

I took £15 from my account and I don't have internet

Proof of Usage

I will like to request a proof of usage that correctly shows the last time my Sim card was used on O2 network with device [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Earbuds

I have received 2 codes now for the galaxy earbuds pro2 and neither have worked , I have tried on different browsers but all say code invalid ??? Frustrated and unhappy . Please someone help

Resolved! Travel Zone 1 bolt on

Hello, I purchased a zone 1 travel bolt on three days ago which should last for 30 days. I’ve just looked at my account and it states that the bolt on lasts from the 19th of November to the 19th of December - how can it have started before I purchase...

Free Earbuds2 Pro code is showing as invalid

Hi, I finally recieved my text message with promo code for Galaxy Buds2 Pro for £1 but when I enter the it is showing as invalid. I read the post about this and it says if I haven't recieved another text by 4th December to get in touch. Thanks.

O2

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