Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 147 replies
  • 25 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 15 replies
  • 1 kudos

Help! New contract. No data coverage.

Hey there, I have a new contract with o2. All up and running 3 days ago. My number was brought over from 3 mobile. All calls and texts are working, and WiFi but there is no data working at all on the phone.I have contacted o2. Waiting for a call from...

mmcg by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Recycle promo

Had anyone had any luck with this bonus £250 for buying the Galaxy Z flip 3 5g? I've had mine and been using it since Thurs morning of last week and yet my order number is still saying its an invalid code. I've not been able to speak to anyone there ...

Sloth85 by Level 1: Joiner
  • 1 replies
  • 0 kudos


I have just spent half an hour trying to speak to an actual person. The O2 site is the least user friendly I have ever seen. I kept clicking on what I wanted to discuss, it sent me to a page of sub categories, I clicked and was sent back to the first...

laineyk by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Extra got cancelled

How will I unsubscribe my calm account ? Please help, I just wanna do it without calling O2 or chatting with them. But everytime I’m on the app it keeps on telling me to call 202?. Can someone help me please thanks

Resolved! LOK

Has anyone received text messages that appear with the senders details of LOK rather than a phone number? They invite you to take part in raffle and to click on links, which I haven't done. Anyone know how to block the messages as I don't get the usu...

lol221 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Redeeming Audible Extra

I just accepted the Audible extra in my account, which now says "You must activate your extra before you can use it". There's an "Activate this extra" link, but when I click it it takes me to https://mymobile.o2.co.uk/null and tells me error 404. Any...

gothick by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! No services

I paid my over due bill this afternoon and still have no services on! Can someone help

Sj95 by Level 1: Joiner
  • 1 replies
  • 0 kudos