Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Order out of stock, payment taken anyway.

Ordered an accessory, got an email an hour later saying it's out of stock but they've taken my payment regardless. It says on the email to check the status of my order at My o2 but there's nothing visible there. What am I supposed to do about this?

Resolved! How do I cancel Disney and audible ?

Hi I have Disney and audible attached to my account how do I cancel this

Resolved! transfer esim to new phone

Hello, I have two requirements that I cannot find an answer to.a) I have a new phone and would like to transfer my sim to it without affecting my current contract in any way. How do I do this?b) I have a second number that I would like to bring over ...

Do I require a New Sim for the Caribbean

Do I require to use a new pass as you go sim for my business phone to operate in the Caribbean

Resolved! How to cancel extras

How do I cancel my Amazon music subscription extra

Resolved! End contract

My contract is due to end soon and I don't want it to renew. I cannot find how to do this on the app and can't get through on the phone

RECENT OFFER OF GALAXY EAR BUDS FOR £1 WITH UPGRADE

Is anybody else having a problem trying to claim the offer of Galaxy ear buds for £1 with recent upgrades. I have this morning received an email and text telling my code is due to expire on 31/12/23. The code I received originally was invalid and aft...

Extra charge on my O2 bill

Since being moved by virgin to O2 I get two amounts charged every month namely £6 which is my monthly tariff and £13.27 which I have no idea about. I own my phone so it can’t be that.

Resolved! Amazon Music Bolt-on

Hello. As part of an upgrade (renewal) of my SIM only contract, I'm offered a choice of bolt-ons free for 6 months (then pay or cancel). Among these are Amazon Prime nd Amazon Music. My question : if I request the bolt-on, is it ONLY usable on my dev...

Bogus charge

I set up O2 Travel and I got charged 5£ daily up until 31st December 2023. But suddenly, one day (1st Jan 2024) that didn't kick in automatically as advertised, and I got charged 16£.

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