Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 147 replies
  • 25 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 15 replies
  • 1 kudos

Resolved! "Get an extra £100 when you buy the Google Pixel 6 or Pixel 6 Pro"

"Get an extra £100 when you buy the Google Pixel 6 or Pixel 6 Pro" is what it says in my order confirmation email. After searching for a way to claim it I found O2 are offering a trade in deal for old devices. It says nothing about a trade in in the ...

Lost saved data

Hi I just wondered if anyone can help with this query from my mother in law. Basically she got a new phone and there was an issue when she transferred the data over and she has lost some saved messages and a couple of photos of her late husband. I’ve...

EileenH54 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Change big bundle to Classic PAYG

Hi there,I am now using the 10 big bundle but would like to change this as I do not use my phone quite often. I'd lie to change it to the classic PAYG with the normal rates. I saw on myO2 where I can change to any other big bundle but not the classic...

RL1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! My phone.

Hi all, I'm using a Samsung galaxy 21 ultra, but for some reason , my 02 app, and the website, is telling me that I'm using an Apple iPhone 6? Never touched an Apple product, always had Samsung or oneplus. Anybody got any idea why this is? Kind regar...

Resolved! Help please

I already have a subscription with you and I tried to place an order online O2 on December 31st I completed everything I paid 30 pounds upfront and I don't know what happened now please help me my wife needs a phone thanks Hampucz Cristian

Cristian2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Poor customer service experience

I ordered Samsung galaxy flip 3 for my upgrade order which was to be delivered next day but after my order processed and upfront of £200 paid I got the message we are out of stock and your delivery would be done shortly I called the customer service ...

Parthdave by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! not my calls

a number of calls showing on 'recent calls' for yesterday all to local landline numbers which I did not make, has my phone been cloned ?

LIZW22 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Poor costumer service

Called o2. Was told 15m waiting time. I waited 45. After 2m conversion…. Call drops… no call back. Don’t o2 gives a f.? Neither do I anymore.

BrunoG by Level 1: Joiner
  • 1 replies
  • 0 kudos