Inetrnet

[Basia1988]

I took £15 from my account and I don't have internet

[Basia1988]

I pay for the internet every month £15 On December 14, O2 took money from my account and I don't have internet

[TallTrees]

Hi @Basia1988 

It could be a network problem 

Read here 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

[MI5]

@Basia1988 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)