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Basia1988
Level 1: Joiner
  • 2 Posts
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I took £15 from my account and I don't have internet

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Basia1988
Level 1: Joiner
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I pay for the internet every month £15 On December 14, O2 took money from my account and I don't have internet

Message 2 of 4
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TallTrees
Level 53: Renowned
  • 14987 Posts
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Hi @Basia1988 

It could be a network problem 

Read here 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 



HAPPINESS IS BEE SHAPED

Message 3 of 4
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MI5
Level 94: Supreme
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@Basia1988 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
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