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Earbuds

Hollydog12
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on ‎15-12-2023 14:41

on ‎15-12-2023 14:41

I have received 2 codes now for the galaxy earbuds pro2 and neither have worked , I have tried on different browsers but all say code invalid ??? Frustrated and unhappy 🙁.  

Please someone help 

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MI5
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on ‎15-12-2023 15:10 - last edited on ‎15-12-2023 16:43 by Community Manager

on ‎15-12-2023 15:10 - last edited on ‎15-12-2023 16:43 by Community Manager

@Hollydog12 

 

Guide here and try O2 again.

Guide: Gift with Purchase  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Hollydog12
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on ‎15-12-2023 17:40

on ‎15-12-2023 17:40

Thank you but the codes don't work that o2 are sending out !! 

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Enlli
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on ‎15-12-2023 17:48

on ‎15-12-2023 17:48

Little we can do here being just customers.

The earbuds are a continuing saga, but we can only point you back to O2

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Or phone them on 202 or 0344 809 0202 (contract) 

Might be worth putting in an Official Complaint 

https://www.o2.co.uk/how-to-complain

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
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‎15-12-2023 17:49 - edited ‎15-12-2023 17:50

‎15-12-2023 17:49 - edited ‎15-12-2023 17:50

@Hollydog12 wrote:

Thank you but the codes don't work that o2 are sending out !! 

I've had a brief discussion with @Dave-O2 about this.

I'm sure he knows the secret so I'll ask him to help you out.

I'm not a liberty to say anything more about the code validity, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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