Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Travelling to India

Hi I am travelling to India for 3 weeks will it be expensive to use my uk phone?thank you

Resolved! Prime video

How do u cancel prime video

Resolved! Us charges

Hi,Am travelling to us from Monday and I wanted to check my options and charges to use calls and internet while staying there (10days stay)

Resolved! Switch up

I'm looking to use switch up which I currently have. I would like to switch up to the new s24 ultra released today.I know I have to visit a store but can I use pre order? Or do I have to wait? Also O2 site shows a galaxy watch 6 but no mention if the...

Resolved! Already paid

I paid my bill over 4 days ago yet I'm still receiving texts saying I still owe it and my phone calls have been shut off. My bank shows the money has come out

O2 Refresh

How do Refresh customers pre-order? My 90 day window is complete and I'd like to pre-order the S24 ultra but not sure how this works?Thanks

Resolved! Cancelling Audible extra

I selected audible as a free trial extra when I joined O2. I would like to cancel this before it starts charging me. When I click manage this extra all is is the small X in the top right hand corner. If I click this X will that cancel the subscriptio...

Resolved! O2 Travel Inclusive Zone Bolt On

I currently have a sim-only contract with a bolt-on for O2 Travel Inclusive Zone. I am due to go travelling for approximately 8 months and can't seem to find anywhere online how long the O2 Travel Inclusive Zone bolt-on lasts. Does it just continue f...

Transferring my old O2 number (from a SIM only contract) to my new 24month O2 account!

It's so far taken 7 days and I cannot use either SIM now - both are 'out of service' (emergency calls only)So, I cant phone O2, and I can't use MyO2 app. I have asked a Virtual Assistant to escalate my problem to a REAL assistant and they tell me to ...

Using a mobile in the Uk to call the sle of man using o2

Good afternoon everyone, Im with o2 on a monthly tarrif. I want to be able to call the isle of man landlines and mobiles without the silly tariffs, but Im getting no success talking to o2 customer services. Some are telling me i need to get an o2 int...

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