Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Bills

I need copies of my Bills dating back to March 2022 for VAT purposes.

Someone help

This might be a long one so bare with me..I took a new contract out with o2 in Feb and got the samsung 24 ultra, great phone but didn't realise after speaking to someone on the phone to apply my NHS discount that I'd taken out a 48 month contract (I'...

No internet connection

I have a strong internet and my phone is connected but all of the aps say "No internet connection". I didn't notice this until I ran out of data for this month and now cannot connect to the internet until this is topped up next month, as I don't want...

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Resolved! insurance claim

I have insurance on this phone and i dropped it yesterday and the whole back of the phone is cracked. Am I able to claim back via insurance?

Resolved! Apple Watch

Hi,I have 2 phones on my account. One for son. I want to buy an O2 Apple Watch as a gift for him. It’s asking me which number I want to link the watch to in the account. If I choose my number ( so he doesn’t get a purchase or delivery report, it’s a ...

Resolved! Wrongly charged for Amazon Prime

I've been charged for Amazon Prime, even though I cancelled well in advance of the expiration date, and even though I didn't get another month after the trial period ended. ??

my order is missing and cant get through to customer service

my order is missing and cant get through to customer services been on the phone for nearly two hours

Resolved! Aura

Hi to get on to the 02 community through my phone I have to type it in through Aura can't find the 02 community throught the app any more or am I doing something wrong

Cannot Switch Up - IMEI Not recognised

Hi,the longer this is going on the more disappointed i'm becoming with O2. visited the white rose store in Leeds on 19th Jan to preorder the S24 Ultra, paid £50 for the privilege. currently have the Sony Xperia 5V (purchased from the same store) whic...

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