Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 147 replies
  • 25 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 15 replies
  • 1 kudos

Resolved! Free Amazon music text

I had a text message earlier from O2 offering me 6 months free Amazon music. I have to text AMAZONM to 21500, but when I try to do this a box flashes up saying "MESSAGING would like to send a message to 21500. This may produce fees. CANCEL or SEND" I...

J9_allen by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! 02 text

Hi I've just had a text from 02 saying I can have 6months free music from Amazon is this real or is it a scam thanks

Pipstop78 by Level 5: Ponderer
  • 1 replies
  • 0 kudos

Resolved! Tesco’s signal

Hi I moved from Vodefone to Tesco’s sim only contract who use O2 network, as very good deal. Now beginning to regret it as poor signal at home when we most need it with teenagers out and about! Cooling off period has finished, Tesco mobile says Mast ...

Gaza by Level 1: Joiner
  • 3 replies
  • 0 kudos

Returned phone

Can someone help me please. Early December bought phone didn't liked it. So decided to return. Thru o2 i made return label, sent it back. Few days later checked track number and it shows parcel been delivered. So i just het rid of postage proof . Wha...

Bozena1 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Amazon music offer text

Hi, I tried responding to this and got a 'it looks like this offer isn't for you' response. Anyone know why? It does say to text AMAZONM today (yesterday) - is it a one day only offer? If so that's pretty daft assuming you can respond that quickly et...

Drambuie7 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Volt benefits

It's coming up that I can't get the volt thing because apparently I can't get virgin media in my area but I have virgin media I've been a customer of both services for 2mnths now, been with virgin media for the last 8 months maybe more..

Foxy2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Delivery

I was due a delivery and looked at my App to see the status and was told it was delivered and signed for by myself even though I was 4 miles away …To be clear I never signed for anything or received anything ..The courier has no photos of the alleged...

Astro by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Virgin media

I was sent an 02 sim when I renewed virgin media I was confused with all the information being given at the time and didn’t understand that I was going to be paying monthly for the sim I am already in a contract with another company for a phone and d...

Craig76 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Disney+ is not free

I received an email offering Disney+ for 6 months as a loyalty freebie if I texted DISNEY to a given number. I did this and eventually received a text with a link to activate the "Extra". But I checked the terms and conditions first and discovered th...

silvatek by Level 1: Joiner
  • 8 replies
  • 0 kudos