Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! phone not arriving

i ordered a phone around 11pm on saturday night and got next day delivery however its not wendesday (new years day) and the phone still hasnt arrived yesterday i had an email saying that it would arrive tht day and it didnt and i seem to have acciden...

Resolved! Query e-mail

received e-mail saying that O2could not process my bill. Wanted me to update billing info via [link removed] I think it may be a shame. Can you check.

Resolved! eSIM and Samsung Galaxy Watch Active2 4G

Is there any information when eSIM will be available for the Galaxy Watch Active2 4G?

New tariff offer

Hi. I ordered a Samsung Note 10 Plus 5G phone on December 24th. The offer was a pair of Samsung earbuds with the device and the same together with a Samsung Active watch and 3 months Amazon TV or something.The advisor on the phone with O2 checked and...

Resolved! Airtime Rewards

I have had Airtime Rewards since last June and so far have received £0.09 in rewards. I have pay monthly contract, and my card is linked to my account which I pay my bill each month by direct debit. Contacted Airtime Rewards multiple times to be told...

Resolved! withheld numbers

Can O2 give me a telephone number over the phone when its been withheld .

No confirmation email

Hi, I ordered the Apple AirPods on Christmas Day, and I still haven’t had a confirmation email and the money is still pending in my account. Is this normal? I’m still getting emails from o2 just not confirming my purchase.

iPhone purchase from contract upgrade

Hi all.So I see O2 doesn't lock their phones anymore. I'm looking at getting an iPhone from eBay that was a guys contract upgrade.I'm just a bit worried about getting it if he cancels his contact or something. Will O2 lock the phone? Can they still d...

‭0330 303 5320‬

Is this a scam as receiving more than one call a day at all hours?

Wifi extra forgot network

Hi! By mistake I selected "forget network" for wifi extra, and it's asking me for a username and password. Anyone knows how to re-register my phone on it? I know I can use virgin wifi, but find wifi extra way easier and faster. Would they be able to ...

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