Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! live chat

h,why its not posible to get any guru pon live chat.this is terrible customer service!!!

Resolved! Account

I want to recycle my phone with o2, but trying to sign in they are saying that my login details are wrong, but can't talk to anyone at o2 about it, how do we communicate with o2 about account issues at the moment?

Resolved! Past records

How can I access detailed records of my phone use from 18 months agoI’m trying to find a number I used back then but have no history on my phone

Resolved! Dongle Connection Problems

Hi,I am wondering if anyone can help. Since Sunday, I have lost connection on my Dongle. It says I can access the internet but I have no connection!?!?! I've never had this problem before. I've updated the drivers, reset my laptop, taken my sim card ...

Disney+

I've just added Disney+ last month and in my bill this month I'm paying for it twice? Also on the £2 airtime discount both times I've only received £1.61 and £1.67 why is that?

Xbox Payment Authorization failed

Not sure if first attempt at asking posted.Has anyone had the payment authorization failed message on Xbox / Microsoft store?If you pay by card or Paypal it just says try another method or go to your Paypal account .Does anyone use O2 Charge to Mobil...

Colour of phone wrong

I’ve noticed I’ve ordered the wrong phone colour is there any way I can change colour of phone before it arrives??

Changing an order

I have just upgraded my phone online but after the order was completed it was not in the colour I ordered it had defaulted back. It is not a major problem just wanted to get a different colour to my partner who has the same phone. Any advise how I ca...

Resolved! O2 SIM

I've purchased a new phone and need a new smaller Nano sim. Where do I get one from?

Recycle login

I am trying to recycle my old phone. Every time I get to the login part, the button changes to say loading, but nothing happens. I have tried in different browsers and on different devices! Help?

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