Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

activate extras

how do I activate my free diney + trial

Resolved! Amazon music free for 6 months deal

When I upgraded my phone at the start of this year I activated amazon music free for 6 months, this will be coming to an end soon but I would not like to continue with amazon music membership, I cannot cancel it through my amazon account since it was...

Disney plus

Hey guys, so I got an email back in March about Disney plus, saying “it’s on us” for 6 months, which I subscribed to, I now have subscription with Disney plus, BUT I am being charged For it in my monthly O2 bill, I thought this Disney plus was FREE f...

Redeeming Disney +

HelloI have just upgraded and I have attempted to redeem my free Disney + however when it takes me to the page it is stuck on the loading icon. It has been like this for 30 minutes now. It isn't my internet as I am able to load and stream as normal a...

S20 phone case

Hello there, i have just bought a case for my S20 ultra and would like to kniw if it is possible to get a screensaver that will work with itThanks

Data sharing

how do I use data sharing ive looked through everything I can and done everything I can but still no option to share data

How do I send my watch away to get fixed!?

Hi, I really hope someone can help me here.So, basically I dropped my Apple Watch and submitted a claim. The claim got approved then the customer service agent took me through the steps to remove the find my watch tracker, as they won’t fix it if it’...

Keeping mobile number

I recently got my daughter a new phone on pay monthly tariff, she had a phone on pay as you go all within 02 but she wants to transfer her old number from the pay as you go tariff onto her new pay monthy tariff/phone...I have been trying to speak to ...

Resolved! Upgrading

Hey, I have a Sony Xperia XZ2 and want to upgrade to the new Sony Xperia 1 II but want to keep my number, this is my first time upgrading through 02 refresh through the app as shops are closed due to lockdown, I was just looking for a bit more help a...

Resolved! Unable to connect to personal hotspot

Hi there, im trying to connect my laptop to my personal hotspot. iPhone is listed as a network but it says ‘unable to connect to this network’ before I can enter the password. Can you please advise if hotspot is enabled on my plan and if so, why it m...

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