Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Resolved! 02 refresh upgrade Error

Hello can anyone please advise. I ordered online via refresh upgrade but in my email it says I ordered 2 phone although I only ordered 1 .i cant get through to 02 on any of the numbers and I'm freaking out with worry. Help

TashaD by Level 1: Joiner
  • 705 Views
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Resolved! Insurance claim

My phone screen is smashed and i keep calling o2 to start my claim to get a new phone. i need my phone for work! is there any way to get hold of o2. i tried calling and gettting to lost or stolen it just rings and then says this person has answerphon...

DavePM by Level 1: Joiner
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Resolved! Upgrade email

Does anyone know how long the upgrade email takes to come through? I upgraded over the phone this morning but still no email for me to click to start my order.

Resolved! Issue with upgrade page

Hi, i'm trying to access the upgrade service however the page fails to connect with the service and remains a black dotted loading circle. My connection and device are fine as I have tried using moblie data on my phone and internet on my laptop both ...

Sam57 by Level 1: Joiner
  • 681 Views
  • 3 replies
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broken phone

I need to use my insurance to replace my phone as i dropped it and now the screen has turned half black. I tried customer service and unless it is lost or stolen it just hangs up. Live chat says its not working so how to i speak to some one and get m...

Instagram

Hi I’ve been having a problem with my Instagram app for just over a week now. I have an iPhone 6s Plus and never had any issues before now. I cannot login on my app (after being logged out) but I can access my account through safari and on my boyfrie...

Jade1- by Level 1: Joiner
  • 476 Views
  • 1 replies
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Defence discount

Hi folks new to this. My wife upgraded her phone to an IPhone 11 and as a member of the defence discount service I can get a discount code for O2. Does anyone know how I apply this code to her phone?

ScottieD by Level 1: Joiner
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Resolved! O2 open discount

Hi I work in a state school and an o2 advisor said I was entitled to the o2 open discount. I sent a text to the number they give stating "open teacher" and they ask my school name and then say it's not recognised. Can anyone help on what to do please...