Other Products and Services
Ask the community questions about any other products and services.
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Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Resolved! Return Refund

Hello all, I bought a PAYG Phone on the 06/11/2020 and after a few days I decided to return it under the 14 day returns policy. I sent it off in the returns envelope on 13/11/2020 and the royal mail tracking shows it was recieved on 14/11/2020. I hav...

Tony1212 by Level 1: Joiner
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what is the address for exchanges and returns?

I received no confirmation detail, returns packaging and any information on how to exchange or where to send a return. Please can someone let me know how and where to send a return/the address, or better yet, how to exchange my iphone - keeping in mi...

7Gemma77 by Level 1: Joiner
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AirPods

Just placed an order for AirPods off the o2 store. After filling out all my details and pressing confirm, they took the payment. However I have received no confirmation email and on the page it said error. What should I do?

Resolved! Can I buy a phone without a sim/deal/package?

I want to buy my husband a new phone. Hes already with o2 with an o2 sim, he smashed his phone and is using an old one. I want to get a new one for christmas without getting a new sim or deal just the phone and put his current sim on it. Can I do thi...

Leonora by Level 1: Joiner
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Upgrade sim

Hi,Does anyone know when they upgrade and I put the new sim that came with the new phone in, my network shows no service.

Sallywaj by Level 1: Joiner
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Fake hacking call

Hi all, I was phoned earlier by someone saying they are from O2 saying they had been hacked and wanted confirmation if I had ordered phone...even sent me s text while speaking which showed up as from O2...had to refuse to say anything even though new...

Resolved! Preorder/acception

HI, i have pre orderd the new iphone 12 pro max on tusday, i had to start a new account. I places deposit/upfront payment ect... i then got told to wait 24hours while they review my order. I have recived all the legal agrements that i signed on the w...

Free galaxy watch promotion

I upgraded to a galaxy s20 5g i applied for the free galaxy watch and a few days later I was told some information was missing i sent proof of purchase. It's been 3 weeks now and I've heard nothing back.

s2e by Level 1: Joiner
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PRIME VIDEO RUGBY OFFER

Hello, how do I sign up for the O2 Prime Video rugby offer? I have tried to text Rugby to 21500, but it doesn't work - get not delivered message

Gozzie by Level 1: Joiner
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