Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Requesting a PAC code and can not get through to 202!

I seem to have come to a dead-end! I have requested for a PAC code by texting 65075 and the message back says to call 029891 - this number when called FAILED so I then called 202 and this number Failed to connect.I am using my mobile to call and have...

Reporting network faults

How can I report a network fault to O2 without using a telephine because they are 'closed'? Which is a tiny bit ironic for a communication industry...

Swap a sim

Do you leave the old sim in to text swap to 20220

Resolved! Had no email or txt for Free Disney plus

I applied for the free Disney plus for 6 months, copied code etc and had the email so you should receive an email etc within 48 days, I’ve had nothing.. ? Done it a few times and still not had anything.

Resolved! Cold calls starting with 0208068xxxx

Hi guys,I am getting non stop calls beginning with the above landline number.It is either ambulance chasers or people trying to get me to invest in stocks!Has anyone else suffered the same?Have complained to ICO.org.uk

Tried to transfer number but it didn’t work and now my new phone is acting up

So I joined O2 recently and along with my plan I got a new phone, everything was going well, I’d transferred my old number from my old service provider with the PAC code and it was all sorted, but then I accidentally used my old SIM from my old provi...

How I rective my o2 number?

Hi. How I reactive my o2 number? xxxxxxxxxxxxx Thanks [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Travelling to Europe

Can I still use my phone when I go away next week? Also will I be charged for using the internet and making calls?

Disabling call forward

Is there a problem with the network in relation to setting and disabling call forward. I struggled to set it but succeeded after many attempts but now I want to disable it I just get the constant spinning donut of doom!

Resolved! Track & trace a phone number

Is person call me at 22:07 last night, I didn’t recognise the number so I didn’t answer it. The person is with o2, is there anyway of tracking tracing the number to find out exactly who it is? Thank you.

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