Drumar88 why%20has%2002%20blocked%20new%20top%20up%20simfrre

[Drumar88]

02 8 times trying To topup new sim freeiPhone 11 with 02 new SIM card refused for top up.
Bank says nothing wrong with card????.
Disabled Wheelchair Bungalow so illegal blocking by 02. No contract sim free phone monthly

[MI5]

@Drumar88 

If you're trying to top up a new payg sim you need to use a voucher the first time Guide How to Top Up (PAYG) 

[Drumar88]

Well 02 elizebeth Jones CEO team member
Customer complaints, 02 com owe me £900 plus damages from December 2019, return iPhone 11 in 8 days paid £735 8/11/2019 the on day with my carer took us to pc in 02 shop and got us to tick 4 boxe on monitor no knowledge as to what.
No print off,s as to what staff had done iPhone 11 not set up as no Guru on premises so 02 manager made up email address to use mobile.
This iPhone 11 returned next day refused money back by manager also no receipt from him for return? My bank round corner from shop went in and told on day within ten minutes,
12 days later got letter from 0/ they illegally signed me up to three year contract £26 per month including £1.73 for mobile. Illegal.
I am supplier of evidence to Ofcom from months ago as to 02 illegally by stealth putting vunrable disabled elderly also Carer my wife misleading
Under UK/ European laws .

[Drumar88]

Yes

[MI5]

OK, good luck

[Bambino]

@Drumar88 The O2 online advisors are not available on Sundays, but I will tag them to get in touch first thing tomorrow. @O2Lisa or @O2Georgina can you please assist?

[O2Lisa]

Thanks for the tag @Bambino.

I will message you privately to look in to this for you @Drumar88