Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! unlock code

shocking customer service recieved today , called to get some help spoke to the business help team and we got cut off. I didnt get a call back i called again and explained i brought a phone off auction i need a unlock code but was told sorry as im no...

iPhone 12 Pro Max Upgrade

I upgraded my phone last week to the iPhone 12 pro max in Graphite and was advised it would be delivered within 1 week - nearly one week later and I have had no despatch email and also on my O2 account it says that they are awaiting stock. Has anyone...

Resolved! Out of stock order

I bought an iPad then got an email saying it was out of stock. What do I do?

Resolved! How do I take the block off the search on safari

How do I take the block off the search on safari when I use data instead of WiFi

Disney+ not showing as active on my extras

A few days ago, I was given the offer to get 6 free months of Disney+. I have gone through the process of doing all that and have access to the Disney+ thing, but on my extras, still showing up as "please activate now" despite it being over 24 hours ...

Order Progress

Hi I placed an order online 3 days ago, I have recieved all the legal documents and an email to say the order is being processed - but nothing else since and the order isn't showing in my My02 account. There was no upfrount fee but i've set up a dire...

Resolved! Family Plan

If I upgrade now can my wife take out a new contract in April and we have them on a family plan or they need to be done at the same time?

Resolved! 2 returns envelopes received

Hi there, I recently took out a new contract and changed my mind on the device, so have returned it. I spoke to a customer service assistant on Thursday / Friday the other3rd / 4th December, and was told I'd receive an envelope within 1 - 3 days. I r...

charity donation

I have received an O2 text that I'd sent a premium SMS that wasn't included in my tariff. It was a charity donation to Foodcycle UK, made after an appeal by The Old Vic. Surely charity donation texts should not be treated as premium? It's bound to di...

Resolved! Product

I order the Samsung Galaxy Fit2 tracker in black yesterday but then 20 mins after the purchase I received another email saying it was out of stock when it stated on the website at the time I purchased it that it was in stock. I’m not a customer at O2...

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