Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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O2 recycle

I recently upgraded my IPhone 11 to the iPhone 12 pro max. When taking out my new contract I was given the option to recycle my iPhone 11 to o2 and I stated I’d like this to be paid via bank transfer.However I have since received my iPhone pro max an...

Ash6 by Level 1: Joiner
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Where are my headphones?

Hello there. I recently took advantage of the Sony Xperia II 5G deal with the free wireless headphones worth 250 pounds, but I am yet to receive them nor have I had any communication about them. Could someone please advise as to how I will get these?...

DaBiscuit by Level 1: Joiner
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Resolved! Return Refund

Hello all, I bought a PAYG Phone on the 06/11/2020 and after a few days I decided to return it under the 14 day returns policy. I sent it off in the returns envelope on 13/11/2020 and the royal mail tracking shows it was recieved on 14/11/2020. I hav...

Tony1212 by Level 1: Joiner
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what is the address for exchanges and returns?

I received no confirmation detail, returns packaging and any information on how to exchange or where to send a return. Please can someone let me know how and where to send a return/the address, or better yet, how to exchange my iphone - keeping in mi...

7Gemma77 by Level 1: Joiner
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AirPods

Just placed an order for AirPods off the o2 store. After filling out all my details and pressing confirm, they took the payment. However I have received no confirmation email and on the page it said error. What should I do?

Resolved! Can I buy a phone without a sim/deal/package?

I want to buy my husband a new phone. Hes already with o2 with an o2 sim, he smashed his phone and is using an old one. I want to get a new one for christmas without getting a new sim or deal just the phone and put his current sim on it. Can I do thi...

Leonora by Level 1: Joiner
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Upgrade sim

Hi,Does anyone know when they upgrade and I put the new sim that came with the new phone in, my network shows no service.

Sallywaj by Level 1: Joiner
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Fake hacking call

Hi all, I was phoned earlier by someone saying they are from O2 saying they had been hacked and wanted confirmation if I had ordered phone...even sent me s text while speaking which showed up as from O2...had to refuse to say anything even though new...