Other Products and Services
Ask the community questions about any other products and services.
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Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Resolved! Phone not delivered

I recently updated my iPhone with O2 refresh on a Friday it was to be delivered on the Monday/Tuesday of the following week next day as it was ordered at the weekend. Delivery day came nothing was done by dhl and on their website it stated that the o...

kmag52 by Level 2: Apprentice
  • 2614 Views
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Resolved! Scam text

Just received a text from a random number that reads:O2: Your bundle will be cancelled on 04/03/2021 as we could not verify a payment method. To avoid this, visit: [mod edit: removed to ensure safety]Just letting you know

Adele1 by Level 1: Joiner
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Resolved! account

I have tried to contact 02 by phone noy joyI have used vertual no joy all i get is covid 19 covid 19 when is it going to stop working from home very busy ????????????????????????????

Replacement Phone but Broken Phone not Collected

I contacted O2 to put in an insurance claim last Friday because my microphone is broken. I was under the impression that DPD would collect my phone then give me a replacement phone to use whilst my other is inspected. However, a DPD driver came today...

ng93 by Level 1: Joiner
  • 580 Views
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Resolved! Changing Disney+ account

Can I switch my free Disney + offer to my husbands O2, had his free trial has ended and we are now paying £5.99Or do we have to cancel his account and use mine

SueB61 by Level 1: Joiner
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Resolved! Beats wireless flex headphones

I've just been encouraged by our to buy some beats flex headphones to go with my new phone. How do you charge them? If I have to buy a separate USB charging device, just for the headphones, I will be cross.The power point on the headphones doesn't fi...

Insurance

How long does it usually take to receive a replacement phone from your claim date? I sent phone last Tuesday, haven't heard from O2 at all and can't get through on 202

Zoe4 by Level 1: Joiner
  • 492 Views
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Resolved! Setting up shared data

I have checked my account and it has shared data but i cant click on anything to set it up, also both phones are linked to my account and are due for upgrade later this year if i do shared data will it add extra time onto it or will contract stay the...

Di352 by Level 1: Joiner
  • 801 Views
  • 3 replies
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Resolved! Offered a 5G SIM, have an old phone, is it needed?

This is actually not me but my grandma.She has an old phone (not exactly sure what model but it's from several years ago). She has been told she needs to swap to 5G SIM. She doesn't use her phone for the Internet at all, only phone calls, texts and p...