Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Insurance claim

Hi. Phone was away for insurance repair. I have message to say they have ordered replacement device and that this can be managed through DPD app. I go onto site and have no idea how to check progress. No reference number etc.

Resolved! New phone not delivered yesterday

Hi i orderd a phone on sunday when ive gone to track an trace it comes up 01 not delivered on11\1\2021 when could i expect a delivery as i would have to arrange for someone to be in

Resolved! Adults

Adults 18 switch off

London underground wifi

I have tried everything but I cannot log into the london underground wifi. I always get the same error message "sorry we've encountered an error and you have not been signed in". I have followed all the advice from this community with no success. I e...

Resolved! second hand sony phone need network unlock code

Hello,My son has a second hand sony xperia x compact phone. It appears to be locked to o2 network.How can I get a network unlock code. I can get the imei no Thanks,Simon.

Default on Credit file

I ordered a phone through Mobile Phones Direct on the 7th of May 2020.The very next day I cancelled the order as I had found out that my company was ordering me one.As it was cancelled the day after order, I never received a phone or a SIM card but a...

Delayed Delivery of Samsung

Hi there, I ordered a Samsung S20 FE 5G 128GG last Monday. At the time I received an email to say it was out of stock. Having checked the 02 website for the past few days, it does say in stock and available for next day delivery (if ordered before mi...

does o2 have an sms gateway

Anyone aware if o2 has an sms gateway?The ability to send an email which will result in recieving a text message(want to use it to get a text message alert when recieving an important email) I can see old posts suggesting+440123456789@o2.co.uk+440123...

Resolved! cancel audible%20membership

How do I cancel audible? I got it via O2 but no longer require it.

Resolved! Refer a friend reward

Was just wondering how I get my £25 amazon voucher for referring a friend as it’s been well over 90 days and yet to receive it.

O2

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