Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

using my existing mobile number

my new sim is on its way but with a different number to my existing one. How do i correct this?thanksPeter

Email for dispatch

Hi how long does it take for the dispatch email to come threw if ordered phone at 10pm last night ?

Device order

Why is my order taking so long

Portable wifi

Is there a portable wifi device I can take with me to costa brava in case the hotel wifi is no good and I want to use my tablet of kindle, if so where do I get one and will it need a sim card and would I be able to top it up abroad

Credit Check take 3 days and order expired

I have my credit check on Saturday, have been 3days but I still haven't received any reply from O2. Now my basket showing my order is expired and asked me to order again. But when I tried to cancel, they order showed is under credit checking. What sh...

Cancel bolt on

Error

Cancellation of O2 Phone Insurance Cover

I would like to cancel my O2 insurance cover . How do I do this

ROAMING DATA SPEED IN TURKEY

Hi All, Just switched to “Ultimate plan” for 123 countries covered and wanted to enjoy the freedom. Have arrived to Turkey, happy it is included in my plan.Something is wrong, can’t do much with my data, there is no speed.My O2 roaming speed is just ...

Not Received Promotional SMS Code

The promotion was for a voucher that made the Buds 3 Pros £20 to purchase. I know of some QC issues with the product which meant Samsung halted shipments, but I am yet to receive my code. Possibly this is why? Is there any other avenue of contact, as...

Resolved! Order not acknowledged

Hi, I placed an order for Samsung fe buds on sale £49 using card, I have not received order confirmation or showing in my o2 account, the money has been taken from mt account, please advise, Thanks

O2

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